Jan 19, 23
Refunds
The Right ‘Three Dot’ menu option:
On the far right of the transaction page is a ‘Three Dot’ action menu. Clicking on it will reveal the following options:
Resend SMS
Send Simple SMS
View Details
Cancel Transaction
Where to find the Refund option –> View Details
Clicking view details will show more information and actions for that transaction. The above example shows the transaction details for a Billink that has been previously paid. You can see that there are three sub-sections. Overview – SMS Info – LOG
At the bottom of this page you will see an option to ‘Refund’
Note this option will only be displayed for Billink that have been Paid. Otherwise it will not be shown. To initiate a refund click on the refund button and you will be shown the following window:
The following confirmation page will be shown:
You will be asked to enter the reason for the refund e.g. reduced fee applies, or charged twice, or did not attend. This will be saved for your records when reviewing refunds in future.
Once you have entered your reason for refund click the OK button.
Providing you have sufficient balance in your Billink account the refund will be processed immediately. If however you have insufficient balance (for example if your Billink account has already been paid out to your practice account and you have not built up enough balance with transactions) then the following message will be displayed.
NEXT:
- Transaction Page Overview
- Receipts
- Send Simple SMS
- Resend SMS
- Batch Resending
- Cancel a Transaction
- SMS Reminders
- Download Transactions to Excel
- Search and Filters
- SMS info & Billink LOG
- Converting Billink SMS to Terminal Payment
Founder ,
Billink Payments