Jan 19, 23
Insight Report
Each Monday morning at approximately 5 am we issue an Insight Report for the previous 7 days (From Sunday midnight the previous week until Sunday midnight the night before of the report).
Simply select your preferred time period and click the ‘Apply’ button. You can reset to the default view at any stage by clicking the ‘Reset’ button.
Insight Report Page 1
Your success score for the past 7 days is displayed on the left and the past 30 days is shown on the right
Terminology used in this report:
Total Billinks: The total number of Billinks sent within that period (excluding resends/reminders)
Billinks Cancelled: The total number of Billinks that were marked as cancelled by a member of staff in your practice
Net Billinks Sent: Total Billinks minus Billinks Cancelled
Billinks Settled: The Billinks either manually or automatically marked as Settled from within your practice system by a member of your team
Billinks Paid: The Billinks transacted with and paid through the Billink payment page
Your Success Score: (Billinks Settled + Billinks Paid) / Net Billinks Sent as a percentage %
Average Practice Score: The average practice success score from across the network within the same time period.
Estimated Admin Time Saved: An approximation of the total admin time saved from using Billink in your practice during this period.
Billinks Outstanding: The total number of Billinks that have not yet been Paid/Settled/Cancelled in your practice within this period
Value Outstanding: The total amount in euro that the Billinks outstanding equate to. (we list these Billinks and patients on page 2)
Insight Report Page 2
SMS Reminders: Our24hr, 48hr, 7-day and 30-day reminders are available within all system dashboards. We have seen an increase of over 15% in success rates where practices have enabled this feature. This section will show you which reminders you currently have on/off within your system. You can update this at any stage inside your Billink dashboard.
SMS Status: This shows if the Billink SMS has been delivered to the patient’s phone or not. Combining this with other elements of the report can be really powerful. You can see at a glance if patient mobile numbers may need to be updated AND a likely reason why the payment page may not have been viewed (as the SMS was not delivered).
Total Due: We will show a sum of the total value of Billinks outstanding here.
Insight Report Page 3
The blue heatmap on the left shows the number of Billinks sent within certain time periods. The green heatmap on the right shows the number of Billinks paid/settled in the same time periods over the past 7 days.
The total number of Billinks paid outside of typical core hours (after before 8am and after 5pm Monday to Friday or during the weekends) are also shown here. Billink is ‘always on’ and capable of taking payments 24/7/365.
We also show the average time taken between sending a Billink and a patient making payment. You can see how your practice compares to the rest of the practices in the network. Usually this period is several hours as we find ‘life’ gets in the way of immediate report payment and not the other way around. Again, this shows the convenience of Billink, allowing to patients to make payment when convenient for them (after work, during lunch etc). Let us know any suggestions, thoughts or comments you have at any stage by emailing contact@billinksupport.com.
Founder ,
Billink Payments